Last updated: 2026
This Shipping Policy outlines how orders from Jeff Dillon Fine Art are produced, prepared, shipped, and delivered. By placing an order through www.JeffDillon.ca, you agree to the terms below.
Production and preparation
Limited Edition Prints are produced individually once an order is placed. Please allow approximately 12 to 21 days for careful production, preparation, and shipping. Framed items or specialty formats may require additional time.
Original paintings require approximately 2 to 5 business days for professional preparation and crating prior to shipment. In some cases, additional time may be required to allow for proper curing or protective finishes. You will be contacted directly if timing adjustments are needed.
Tracking details are provided once an order has shipped.
Shipping regions and costs
Complimentary shipping is provided for Limited edition prints shipped within Canada and the United States
Complimentary shipping is provided for Original paintings shipped within Canada.
Shipping for original paintings outside of Canada, as well as oversized or specialty shipments, may require a custom shipping quote. If applicable, we will contact you directly to confirm arrangements before shipment.
Calendars, books, and greeting cards have a small shipping fee.
Customs and import fees
Customs fees, taxes, and import charges are not included in the purchase price and are separate from the complimentary shipping offered for orders delivered within Canada and the United States. While shipping is free to these regions, any customs or import fees charged by the United States government remain the responsibility of the recipient. All artwork and limited edition prints are custom made to order and are not eligible for refunds. If customs fees are not paid and a shipment is refused or cannot be delivered, no refund will be issued and any return or handling costs may be billed to the recipient. Because customs processes are managed entirely by local authorities, I am not able to estimate, influence, or refund any customs-related charges or delays.
For orders delivered to the United States, recent changes by U.S. Customs and Border Protection mean that shipments may be assessed duties or clearance fees regardless of the purchase amount. Couriers such as UPS or FedEx may collect these fees on behalf of U.S. Customs before releasing the shipment.
For orders delivered to countries outside of Canada and the United States, shipping charges apply and are quoted at checkout. Customs duties, taxes, brokerage fees, or import requirements set by the destination country may also apply. Shipments may be held until the required documentation or payments are provided by the recipient.
Customs policies vary widely between countries, including those in the European Union, the United Kingdom, Australia, and New Zealand. The most accurate information regarding potential duties or taxes will come from your local customs office.
Shipping and handling
Each artwork is professionally packaged with care and attention to ensure safe delivery. Packaging materials and methods are selected based on the size, medium, and destination of the artwork.
Orders shipped outside of Canada and the United States may be subject to customs duties, VAT, brokerage fees, or import taxes determined by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
Shipping carriers
Orders are shipped using reputable professional carriers selected based on destination, value, and package size. These may include Canada Post, UPS, Purolator, FedEx, DHL, or equivalent couriers. Tracking information will be provided when available.
Delivery addresses
We recommend shipping to a secure residential or business address. Some shipments may not be eligible for delivery to PO boxes due to size, value, or carrier restrictions.
Risk of loss
Responsibility for the artwork transfers to the purchaser once the shipment has been handed over to the carrier. While carrier delays or handling issues are outside our control, we remain committed to assisting with shipping-related concerns when possible.
Damaged shipments
If your order arrives damaged, please notify us as soon as possible and include clear photographs of the artwork and all packaging materials. Damage claims are reviewed on a case-by-case basis and may result in repair, replacement, or other appropriate resolution.
Communication and updates
To ensure you receive important updates regarding your order, including shipping notifications, please add the following email addresses to your contacts:
jeffdillon1@mac.com
info@jeffdillon.ca
Contact information
If you have questions about shipping, delivery timing, or special arrangements, please contact:
Jeff Dillon Fine Art
Email: info@jeffdillon.ca
Website: www.JeffDillon.ca