Last updated: June 2026
This Shipping Policy outlines how orders from Jeff Dillon Fine Art are produced, prepared, shipped, and delivered. By placing an order through www.JeffDillon.ca, you agree to the terms below.
Production and preparation
- Limited Edition Prints are produced individually once an order is placed. Please allow approximately 12 to 21 days for careful production, preparation, and shipping. Framed items or specialty formats may require additional time.
- Original paintings require approximately 2 to 5 business days for professional preparation and crating prior to shipment. In some cases, additional time may be required to allow for proper curing or protective finishes. You will be contacted directly if timing adjustments are needed.
Tracking details are provided once an order has shipped.
Shipping regions and costs
- Complimentary shipping is provided for Limited Edition Prints shipped within Canada and the United States.
- Complimentary shipping is provided for Original paintings shipped within Canada.
- Shipping for original paintings outside of Canada, as well as oversized or specialty shipments, may require a custom shipping quote. If applicable, we will contact you directly to confirm arrangements before shipment.
- Calendars, books, and greeting cards have a small shipping fee.
Customs and import fees
Customs fees, taxes, and import charges are not included in the purchase price and are separate from the complimentary shipping offered for orders delivered within Canada and the United States. While shipping is free to these regions, any customs or import fees charged by the receiving country remain the responsibility of the recipient. All original paintings, framed prints, oversized prints, custom-size prints, books, calendars, greeting cards, gift cards, and other final sale items are not eligible for refunds. Eligible limited edition prints may be considered for return only under the conditions outlined in the Return Policy. If customs fees, duties, tariffs, import charges, or required documentation are not paid or provided by the recipient, and a shipment is refused, returned, delayed, or cannot be delivered, no refund will be issued. Any return shipping, courier, or handling fees may also be billed to the recipient.
U.S. Tariffs and Duties (De Minimis Suspension – Effective August 29, 2025)
The United States has suspended its duty-free “de minimis” threshold of US $800 for imports from all countries, including Canada. As a result, shipments entering the United States may be assessed duties or clearance fees regardless of order value. For shipments sent through the postal system, duties must be assessed and prepaid before the package enters the U.S.
The United States has also introduced new tariff measures under the International Emergency Economic Powers Act and related authorities. These can apply to goods imported from Canada and may result in higher duty rates on certain non-CUSMA-origin products. Goods that qualify under the Canada–United States–Mexico Agreement (CUSMA) may still enter duty-free when proper documentation is provided.
Couriers such as UPS, FedEx, DHL, and Canada Post’s cross-border partners may collect any applicable duties, taxes, or clearance fees on behalf of U.S. Customs before releasing the shipment. These charges are determined solely by U.S. authorities and remain the responsibility of the recipient. If duties or customs charges are not paid and a shipment is refused or cannot be delivered, no refund will be issued and any return or handling costs may be billed to the recipient.
International orders outside Canada and the United States
For orders delivered to countries outside Canada and the United States, shipping charges apply and are quoted at checkout. Customs duties, taxes, brokerage fees, or import requirements established by the destination country may also apply. Shipments may be held until the required documentation or payments are provided by the recipient.
Customs policies vary widely between countries, including those in the European Union, the United Kingdom, Australia, and New Zealand. The most accurate information regarding potential duties or taxes will come from your local customs office.
Shipping and handling
Each artwork is professionally packaged with care and attention to ensure safe delivery. Packaging materials and methods are selected based on the size, medium, and destination of the artwork.
Orders shipped outside of Canada and the United States may be subject to customs duties, VAT, brokerage fees, or import taxes determined by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
Shipping carriers
Orders are shipped using reputable professional carriers selected based on destination, value, and package size. These may include Canada Post, UPS, Purolator, FedEx, DHL, or equivalent couriers. Tracking information will be provided when available.
Delivery addresses
We recommend shipping to a secure residential or business address. Some shipments may not be eligible for delivery to PO boxes due to size, value, or carrier restrictions.
Risk of loss
Once an order has been handed over to the carrier, delivery timing and carrier handling are outside the direct control of Jeff Dillon Fine Art. However, if an order arrives damaged in transit, Jeff Dillon Fine Art will review the claim according to the damaged shipment process outlined below.
Damaged shipments
Please inspect your order immediately upon delivery. If your order arrives damaged in transit, please notify Jeff Dillon Fine Art within 7 days of delivery and include clear photographs of the artwork, the packaging, and multiple angles showing the damage to the packaging and/or artwork. Damage claims are reviewed on a case-by-case basis. Once verified, a replacement will be sent as quickly as possible. Claims submitted without clear photographic documentation, or submitted more than 7 days after delivery, may not be eligible for replacement or other resolution.
Returns and refunds
Return eligibility is governed by the Return Policy. Eligible limited edition prints may be considered for return only under the conditions outlined in the Return Policy. Original paintings, framed prints, oversized prints, custom-size prints, books, calendars, greeting cards, gift cards, e-gift cards, final sale items, and any item not returned in original condition and original packaging are not returnable.
Communication and updates
To ensure you receive important updates regarding your order, including shipping notifications, please add the following email address to your contact: info@jeffdillon.ca
Contact information
If you have questions about shipping, delivery timing, or special arrangements, please contact:
Jeff Dillon Fine Art
Email: info@jeffdillon.ca
Website: www.JeffDillon.ca
